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Best Buy Return Policy for TV – Understanding Product Returns at Best Buy

When you visit Best Buy, you can buy a refrigerator, a DSLR camera, and an iPad all at once.

While having all of these consumer goods and appliance alternatives under one roof may appear convenient, the retailer’s return policy can be a little perplexing.

Keep these Best Buy return policy guidelines accessible by bookmarking them.

What Is Best Buy’s Return Policy?

Best Buy Return Policy for TV

Most Best Buy products have a 15-day return and exchange policy, though additional terms and conditions may apply. For more information, visit the Best Buy website or call customer care.

1. Different Products Have Different Return Periods

Here are the return policies for several sorts of Best Buy purchases:

ItemReturn PeriodRestocking Fee
Most productsStandard: 15 daysBest Buy Totaltech members: 60 daysN/A
Devices that can be activated, including cellphones, cellular devices and mobile hotspotsStandard: 14 daysBest Buy Totaltech members: 14 days$45
Major appliancesStandard: 15 daysBest Buy Totaltech members: 15 daysN/A
DSLR cameras, mirrorless cameras, projectors and special ordersStandard: 15 daysBest Buy Totaltech members: 60 days15% of the purchase price

2. There Are Best Buy Return Policy Exceptions

Can you return an unsealed item to Best Buy? Best Buy’s open-box return policy allows for a full refund if the items are returned in like-new condition, with all accessories and original packing.

Best Buy may refuse a return due to missing packaging components. Although certain items have restocking fees, they are waived if the product is unopened if the purchase and return are made in one of the following states:

Some Items Can’t Be Returned to Best Buy

The following items are not returnable or exchangeable at Best Buy:

  • Apparel that is missing its original tags and/or has been washed or worn
  • completed services
  • Custom orders
  • Final sale digital content
  • Memberships
  • Consumables that have been opened include cleaning agents, oils, batteries, fuel, ink, and 3D printer filament.
  • Prepaid cards, including gift cards from third parties
  • Items in less-than-like-new condition

Furthermore, Best Buy may refuse returns for the following reasons:

  • Items that are damaged, unclean, or have major components missing
  • Returns without proof of purchase

The things listed below can be exchanged for an identical item:

What is Best Buy return policy for TV?

Best buy TV

Televisions are handled the same as any other item and must be returned within 15 days.

Assuming there is no damage to the TV and you have all of the packing paper, you can return it to Best Buy for a 15-day return period, as with most purchases.

How to Return an Item to Best Buy

The Best Buy return policy allows you to return anything purchased in-store or online by visiting a local shop or sending the item back. Here’s how to go about it.

Best Buy In-Store Returns

Collect the following materials:

  • The items to return, including all original contents and packaging
  • The packing slip or receipt
  • The credit card used to make the purchase
  • A valid photo ID

Visit a Best Buy store with the items listed above to obtain a refund to the card used to make the purchase, shop credit, or to swap them.

Best Buy Returns by Mail

You can ship the item back at no cost to initiate a return by mail. When returning an item, you must include the original contents and packing.

To begin a return, log in to your account or enter your purchase number to locate your order on Best Buy’s website.

Print a prepaid shipping label according to the instructions. Attach the prepaid return label to the package and deliver it to a UPS designated site.

Tips for Returning Items to Best Buy

To facilitate a smooth return procedure, ensure that the items are in like-new condition and include all original packing, accessories, manuals, and documentation.

Best Buy may refuse your return if certain components are missing. Bring proof of purchase in the form of a receipt or packing slip to avoid Best Buy denying your return.

How Many Days Can I Return at Best Buy?

You’ll generally have 15 days to return something to Best Buy. Some objects do not fall into this category.

  • Most items are returnable within 15 days of purchase.
  • Wedding registry items are valid for 60 days after purchase.
  • Cell phones are returnable 14 days after purchase.
  • Contract Devices — 14 days after purchase

It’s also worth noting that if you sign up to become a Best Buy Elite Member, you’ll get a 30-day return policy instead of the normal 15-day return policy.

If you sign up to become a Best Buy Elite Plus member, you’ll get 45 days instead of the standard 15-day return policy.


Now that you know more about Best Buy’s return policy and how to meet the conditions, you can shop with confidence.

To secure a complete refund on most items, keep your receipt or packing slip as well as the original packaging. And remember to add a gift receipt when you give someone a Best Buy item.

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