Do you know what the return policy is for Costco Laptops? You’ve come to the right location to get the answer to that question.
Costco is the one retail chain where you can find almost anything. Costco, one of the largest stores in the United States, now sells computers and electronics. Most of their retail shops also have a decent selection, but what if you decide your new laptop isn’t for you?
Costco offers any major shop’s finest electronics return policy, including Walmart, Target, Best Buy, Sam’s Club, and Micro Center. Return laptops or computers within 90 days of receipt.
Laptop Costco Return Policy
Costco provides a complete three-month warranty from the date of receipt, not the date of purchase. So, if you order a Costco electrical or computer online, your timeframe begins when the equipment is delivered.
The may not appear to be much, but you may have ordered the equipment five days previously, and Costco understands the simple logic of not knowing anything about the device until you have it in your hands.
During this time, you may return your electronic gadget to Costco for a full refund (typically in the form of the payment method used to purchase it) or an exchange for an equivalent value device.
How to Return Your Desktop or Laptop to Costco
Costco makes it simple. You don’t have to jump through any hoops, and you don’t have to rush it with a full 90-day return period. Costco provides two options for returning your laptop or computer.
Make an Online Return
If you include the two online methods and in-store returns, there are three ways to return a desktop or laptop to Costco.
Online returns can be made using the standard Costco return order process or the Costco Live Chat platform.
- Go to the main Costco page and login or establish a new account with a username and password.
- Select the Orders & Returns tab from the Menu.
- Choose the Returns option.
- Fill in all relevant information, such as your name, Costco membership ID, address, and a full explanation of what is wrong with the item.
- You can either print a shipping label or have your goods picked up.
If you choose the ‘pick up’ option, you must schedule a time and day for Costco to send their preferred shipper to your door to pick up the item.
If you print a shipping label, you have to slap it on the box and transport it to your preferred shipper.
Remember that receipt and processing dates can range from 5 to 7 business days. If you want the item picked up, it will add a few days to the average timeframe, making you wait a little longer.
Take the extra step of accessing Costco’s Warehouse Locator to determine which warehouse is the closest to you.
This will expedite your return rather than shipping to the general address provided on the Costco website.
Costco Laptop and Computer Return Policy In-store
An in-store return is the simplest and quickest option to receive your money back or make an equal swap. Even if you ordered and received your package online, you can make an in-store return.
When you arrive at Costco, please proceed to the front counter and inform them that you wish to make a refund.
If you are within the 90-day window, your refund should be processed immediately, and you should receive your money or exchange.
Costco Desktop and Laptop Return without a Receipt
One of the primary benefits of the membership required to shop at Costco is that your purchases are easily logged.
When you go to Costco and buy many groceries, every item on your shopping list will be recorded in your purchase history.
It’s similar to Amazon, where you can log in to your account and find anything you’ve ever ordered from them, dating back years. Costco may not go back years, but it does go back to the start of your membership.
This implies that you will never be required to provide a receipt or proof of purchase when returning an item to Costco.
When you arrive at the counter and hand up the gadget for a return, a Costco representative will take your membership card and enter your information into the computer.
It’s simple and quick to do, and it’s not something that most businesses offer, though Sam’s Club does something similar.
What if You are not a Costco Member?
If you received an undesired gift initially purchased from Costco but did not have a Costco membership, you would need to get the person who obtained it to accompany you to the return or provide you with their membership information.
You cannot return a gift item unless you obtain their membership number or have that person accompany you to Costco.
Costco Return Policy for Computer or Laptop
Costco will process your return as long as you are still within the 90-day return period, even if you opened the item and used it a few times to test it out. You must, however, bring the original packing with you if possible.
That always makes the process run more smoothly.
Costco will accept the device without the original packaging, but any accessories or components that came with the computer must also be returned in the same packing.
If any missing accessories or components, Costco will not process your return until you provide them.
Costco may accept your return if some of the accessories that came with it are missing, but they will subtract the cost of those accessories from the total refund.
After all, Costco will have to purchase new ones to replace the ones that arrived with the box.
What if You Miss the 90-Day Return Window?
This almost always comes down to who you’re dealing with and what kind of management you’re dealing with.
If you bring an electronic into Costco after 90 days, you will probably be escalated to management.
It’s probably not that big of a concern if you miss it by 5 days or so. If you missed it by a couple of months, it could be due to various causes.
- Whether or not you opened the item
- If you have the original packaging
- How polite and respectable you are
- How long you have had your Costco Membership
Some of these details may appear insignificant, but they are important because your main goal is to persuade the management to make your gadget the exception rather than the rule. As the adage goes, “You catch more flies with honey.”
Costco’s return policy is generally limitless, covering any number of products across all of its locations. We mean exactly what we say when we say “unlimited.”
You can buy some towels, put them in the closet for two years, and then return them for a complete refund.
Electronics, on the other hand, are not that way, and Costco provides a list of which ones you must return within 90 days to receive a full refund.
- Television and projector sets
- All major appliances (dishwashers, washing machines, dryers, etc.)
- Computers and tablets
- Cameras and camcorders
- Mp3 players
As you can see, laptops and desktop computers are on the menu, and while Costco used to be much more generous with its return policy for electronics, they were compelled to adjust that policy over time.
Take Advantage of the Warranty
If Costco refuses to accept your laptop or desktop after the 90-day return period has passed, and there is a problem with it, don’t forget about the manufacturer’s warranty, which comes with the item.
Computers from Sony, HP, Apple, Dell, and Lenovo all come with a one-year guarantee, so if something goes wrong with yours, Costco must respect the manufacturer’s warranty.
Costco has a fairly accommodating return policy. However, there are restrictions, so bear that in mind and check the website before heading to the store to make a return.
If you try to return something and there is a disagreement, remember that all returns are processed at the manager’s discretion.
Also, remember that attempting to circumvent the regulation may result in your membership being terminated.